Privacy Policy

For online trade in of electronic devices

1. Introduction

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Welcome to SoldMine (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services, which enable end-users to exchange unused hardware as a payment method for invoices. This Privacy Policy applies to our software solutions used by our B2B partners and their users.

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2. What Information We Collect

  • Personal Information: We collect personal data from our B2B partners and end-users, including names, email addresses, phone numbers, and payment details. This information is required to properly provide our payment service and communicate with you.
  • Usage Data: We collect data on how our software solution is used, including IP addresses, browser types, device information, and interactions with our service. This information helps us understand user behaviour and improve our services.

3. How We Use Your Information

  • For Service Provision: We use personal and hardware-related information to process transactions, facilitate payments, and provide customer support. This includes working with third-party providers who perform hardware assessments and offer quotes.
  • To Improve Services: We analyse usage data to improve our software solution, develop new features, and optimise the overall user experience. Your data helps ensure that our services meet your needs effectively.
  • Compliance with Legal Obligations: We may use your information to comply with legal requirements, resolve disputes, enforce our agreements, and protect our rights as well as those of our users.

4. How We Share Your Information

  • Third-Party Providers: We share personal and hardware-related information with trusted third-party providers who handle hardware processing and facilitate transactions. These providers are bound by confidentiality agreements and required to protect your information.
  • Legal Requirements: We may disclose your information to comply with legal requests or to protect our rights, the rights of our users, or legal regulations.

5. Data Security

  • Security Measures: We implement robust security measures to protect your personal and hardware-related information from unauthorised access, misuse, or disclosure. This includes encryption, secure servers, and regular security audits.
  • Data Storage: Your data is stored in secure data centres with restricted access. We follow industry best practices to ensure your information is protected from loss or theft.

6. Data Retention

  • Retention Period: We retain your personal and hardware-related information only as long as necessary for the purposes for which it was collected, including legal and regulatory requirements.
  • Data Deletion: After the retention period expires or upon request, we delete or anonymise your personal data in accordance with applicable law.

7. User Rights

  • Access and Correction: You have the right to access and correct your personal data. For requests, please contact us using the contact details provided below.
  • Withdrawal and Opt-Out: You can object to the use of your data for certain purposes or withdraw your consent at any time. Follow the instructions in our communications or contact us directly.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format. For such requests, please contact us.

8. Cookies and Tracking Technologies

  • Cookies: We use cookies and similar tracking technologies to enhance your experience with our services, analyse usage patterns, and personalise content.
  • Managing Cookies: You can manage your cookie settings through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Changes to This Privacy Policy

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We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this statement regularly.

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